PKRSpin Privacy Policy – How We Protect Your Data

1. Overview

PKRSpin ("we", "us", "the Platform") operates the online sports betting and casino platform available at pkrspin.vu, including the Android mobile app. This Privacy Policy applies to all players who register an account, visit the website, use the app, or interact with PKRSpin's support team.

When you create a PKRSpin account or use any feature of the platform — placing a bet on PSL cricket, playing live casino, making a deposit via JazzCash or Easypaisa, claiming a bonus, or contacting support — you are sharing information with us. This policy explains how we handle that information and the choices available to you.

By registering an account or continuing to use the PKRSpin platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, you should not use the platform and may request account closure by contacting our support team.

2. What We Collect

PKRSpin collects personal information in several ways — information you provide directly when registering or using the platform, information generated automatically through your use of the service, and in some cases information from third-party verification providers.

We collect only what is necessary to operate your account and comply with our obligations. We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data beyond what is strictly required for age and identity verification.

3. How We Use Your Data

PKRSpin uses your personal data for the following purposes. For each purpose, there is a legitimate basis that justifies the processing.

• Account Management: To create and maintain your PKRSpin account, verify your identity, process login requests and keep your account secure. This is necessary to perform our contract with you as a player.
• Transaction Processing: To process deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer or cards, and to process withdrawal requests to your registered payment method. Without this processing your account cannot function.
• Fraud Prevention and Security: To detect and prevent unauthorised access, fraudulent activity, multiple account creation, bonus abuse and money laundering. This processing is in our legitimate interest and required for legal compliance.
• Customer Support: To respond to your queries via live chat or email, resolve disputes, process responsible gaming requests and handle complaints. Your support history is retained so agents have context when you contact us again.
• Responsible Gaming: To monitor account activity and identify patterns that may indicate problem gambling — for example, significant increases in deposit frequency or session length. This processing is in your interest and is part of our responsible gaming commitment.
• Marketing and Promotions: To send you relevant promotional offers — such as PSL season betting promotions or casino bonus notifications — where you have opted in to receive marketing communications. You can withdraw this consent at any time from your account settings.
• Platform Improvement: To analyse how Pakistani players use the platform in aggregate, improve features, fix bugs and optimise the experience for mobile users on JazzCash and Easypaisa flows. This analysis uses anonymised or aggregated data wherever possible.
• Legal Obligations: To comply with applicable anti-money laundering requirements, to respond to lawful requests from authorities and to maintain records as required by our operational obligations.

4. Payment Data Handling

PKRSpin takes the handling of payment information seriously, particularly given the mobile-wallet-first nature of payments in Pakistan. Here is how we handle data related to JazzCash, Easypaisa, Raast, bank transfers and card payments.

• Full card numbers are never stored on PKRSpin servers. Card transactions are processed via our payment gateway partner, which handles card data in accordance with PCI DSS standards. PKRSpin retains only a masked card reference for account matching purposes.
• JazzCash and Easypaisa account numbers used for deposits and withdrawals are stored in encrypted form on our systems and are used exclusively for transaction processing and anti-fraud verification.
• Raast and bank account details are retained only for the period necessary to process withdrawal requests and to maintain required transaction records.
• Payment method details are linked to your account to enforce the requirement that withdrawals return to the same method used for the original deposit. This is both a fraud prevention measure and a standard practice for player protection.
• PKRSpin does not share your payment details with any third party other than the payment processor involved in your specific transaction.

5. Cookies & Tracking

PKRSpin uses cookies and similar tracking technologies on both the website and the mobile app. Cookies are small data files stored on your device that help the platform remember your preferences, keep your session active and understand how players navigate the site.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in while you are actively using the platform. Without these cookies, the website and app cannot operate correctly.
• Functional Cookies: Remember your preferences such as your selected odds format (decimal or fractional), preferred language settings and responsible gaming tool configurations.
• Analytics Cookies: Help us understand aggregate usage patterns — which sections of the platform are most used, how long sessions last and where players tend to drop off. This data is analysed at an aggregate level and is not linked back to individual identities.
• Security Cookies: Used for fraud detection and to verify that activity on your account is consistent with your normal usage patterns — such as your typical device type, location region and session timing.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using key platform features. The PKRSpin mobile app uses equivalent device-level identifiers rather than browser cookies; these can be reset through your device's app permissions settings.

6. Who We Share Your Data With

PKRSpin does not sell your personal data. We share data only where necessary to operate the platform or comply with legal obligations. The categories of third parties who may receive your data are listed below.

• Payment Processors: JazzCash, Easypaisa, Raast-connected banks and card payment gateways receive the transaction data necessary to process your deposits and withdrawals. They act as independent data controllers under their own privacy policies.
• Identity Verification Services: If you are required to complete KYC verification, your identity documents and related data are shared with our third-party verification provider for document validation. This provider is bound by strict confidentiality obligations.
• Fraud and Risk Platforms: Aggregated and anonymised transaction and behavioural data may be processed by fraud detection services that help protect PKRSpin and its players from account takeover, bonus abuse and money laundering.
• Game Studios: Your username and bet amounts for specific games are shared with the game studio that provides that title (for live casino and slots). Game studios use this data only to run the game session and are not permitted to use it for independent marketing or profiling.
• Legal and Regulatory Authorities: PKRSpin will disclose personal data to relevant authorities when required to do so by a lawful order, warrant or legal obligation. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition or sale of assets involving PKRSpin, your data may be transferred to the new entity. You will be notified of any such change and the new entity's privacy commitments before the transfer takes effect.

7. Data Retention

PKRSpin retains personal data for as long as necessary to fulfil the purposes described in this policy, to maintain your active account, and to comply with legal and operational obligations. The following general retention guidelines apply.

• Active Account Data: Retained for the lifetime of your active PKRSpin account plus a minimum post-closure period required for financial record-keeping and anti-money laundering compliance.
• Transaction Records: Deposit, withdrawal and betting transaction records are retained for a minimum of five years from the date of each transaction to satisfy financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five years from account closure. After this period, documents are securely deleted.
• Support Correspondence: Live chat transcripts and email threads are retained for up to two years from the date of the interaction unless the matter relates to an unresolved dispute or legal proceeding.
• Marketing Data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to prevent you from being added to marketing lists again in error.
• Anonymised Analytics: Aggregate and anonymised usage data may be retained indefinitely as it cannot be used to identify individual players.

When personal data is no longer required for any legitimate purpose, PKRSpin securely deletes or anonymises it in accordance with our internal data disposal procedures.

8. Security Measures

PKRSpin implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include the following.

• All data transmitted between your device and PKRSpin's servers is encrypted using TLS (Transport Layer Security). This applies to the website, the mobile app, payment flows and support communications.
• Passwords are stored in hashed form using a strong cryptographic algorithm. PKRSpin staff cannot see your plain-text password. If you forget your password, it must be reset — it cannot be retrieved.
• Payment data — including JazzCash and Easypaisa account references — is stored in encrypted form in our database.
• Access to personal data within PKRSpin is restricted on a need-to-know basis. Support agents can access your account information to help you, but cannot access your payment credentials beyond masked references.
• PKRSpin's platform infrastructure is hosted in data centres with physical access controls, redundant systems and regular security audits.
• Two-factor authentication (2FA) is available on your PKRSpin account and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised access even if your password is compromised.

9. Your Rights Over Your Data

As a PKRSpin player, you have the following rights regarding the personal data we hold on you. To exercise any of these rights, contact our support team via live chat or email.

10. Minors & Age Policy

Parents and guardians who believe a minor may have created a PKRSpin account should contact support immediately via live chat or email. We will investigate promptly and take appropriate action, including account closure and data removal where legally required. We encourage the use of parental controls available on mobile devices and internet service packages to prevent minors from accessing gambling platforms.

11. Mobile App Data

The PKRSpin mobile app collects additional device-level information that the website version may not collect. This includes device model, Android OS version, app version installed, push notification token (if you have enabled notifications) and, where permission is granted, approximate location data used solely for fraud detection and regional access management.

• PKRSpin does not access your device's contacts, camera, microphone or files beyond what is needed to upload KYC documents when you initiate a verification request.
• Push notifications for promotions, deposit confirmations and account alerts can be enabled or disabled at any time from your device's notification settings or within the app itself.
• App usage data — such as which sections of the app you visit and how long you spend on cricket betting versus live casino — is collected in anonymised form to help improve the app experience for Pakistani players.
• If you uninstall the PKRSpin app, device-level identifiers associated with your account are retained for fraud prevention purposes for a limited period but are no longer actively tracked.

12. Policy Updates

PKRSpin may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features or evolving legal requirements. When we make material changes, we will notify registered players by email and display a prominent notice on the platform before the updated policy takes effect.

The "Last updated" date at the top of this page reflects when the policy was most recently reviewed and revised. We recommend checking this page periodically, particularly at the start of each PSL season when new promotional features may involve different data processing activities. Continued use of PKRSpin after a policy update is posted constitutes acceptance of the revised policy.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to report a concern about how your data is being handled, please reach out to the PKRSpin support team.

For matters related to your account's responsible gaming settings, deposit limits or self-exclusion, please visit the Responsible Gaming page or contact support directly.